Maintenance & Repairs

All maintenance and repairs requests must be in writing – Email requests to

rentals@open-property.com.au, this will ensure there is a trail of communication.

Photographs are also appreciated of any issues and help our tradesman quote work
before attending. Please ensure that photographs attached to the email include a
description of the issue.

Emergency Repairs

Emergency tradesmen are noted on page 2 of your ‘General Tenancy Agreement’.
List of repairs deemed as an emergency.

•  A burst water service or a serious water service leak
• A blocked or broken toilet
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• A failure or breakdown of the gas, electricity or water supply
• A failure or breakdown of an essential service or appliance on the properties hot water
• A break-in or damage that makes the property unsafe or insecure.

All other repairs or considered routine repairs and should be email to rentals@open-property.com.au

Emergency Tradesman - will assess the emergency and deem if an after hours
call out is necessary.
Plumbing: Superior Plumbing NQ – Daniel 0447 738 477
Electrical: North Coast Electrical & Air-Conditioning – Steve 0408 668 707
Open Property: Carrie – 0402 330 255